Who we are
Ranklity Marketing is a sole proprietorship operated by Manas Ranjan Sahoo in Bhubaneswar, Odisha, India. We trade as Ranklity through https://ranklity.com.
This policy explains how we handle personal information when you visit our website, contact us, discuss a project or use our marketing services. It also explains how to ask a question, make a request or raise a privacy complaint.
Our full contact details appear at the end of this policy.
When this policy applies
We decide how information is used for our own enquiries, client administration, billing and website operation. In those activities, we act as the organisation responsible for that processing, sometimes called a controller or data fiduciary.
Our role may be different when a client asks us to work with their audience, account or prospect information. Where we process that information only on the client’s documented instructions, the client remains responsible for its purposes and we act as a service provider or processor. A separate data-processing agreement may be needed. Our role depends on the actual work, not simply the label used in a contract.
This policy does not replace the privacy notices of LinkedIn, Google, Meta, WhatsApp, booking platforms or other organisations that independently process information through their services.
Information we receive
Depending on your interaction with us, we may receive:
- Contact information, such as your name, email address, telephone number, business name, role and location.
- Enquiry information, including messages, project requirements, website or profile links, budget discussions and files you choose to send.
- Service information, such as professional experience, approved biographies, brand materials, content drafts, feedback, account permissions and campaign reports.
- Billing information, including the billing name and address, invoice details, payment confirmations, tax information where needed and records of agreed charges.
- Technical and usage information, such as pages visited, interaction events, device and browser information, referral information, cookie identifiers and approximate location derived from technical information.
- Correspondence and records needed to handle service issues, cancellations, refunds, consent choices and privacy requests.
We receive information directly from you, through our website forms and communication channels, from clients who are authorised to provide it, and where relevant to an agreed service, from professional information made publicly available. Public availability does not remove a person’s privacy rights.
Please do not send card security codes, account passwords, identity documents, health records or other sensitive information through an ordinary contact form. If particular information is genuinely needed for an agreed service, we will first agree an appropriate method and the necessary permissions.
Why we use information
We use personal information to:
- Reply to enquiries, arrange discussions and prepare estimates or proposals.
- Deliver the services you agree with us, obtain approvals and communicate about the work.
- Prepare invoices, reconcile payments, administer contracts and meet applicable accounting or legal requirements.
- Understand website use, investigate faults and improve the website.
- Protect accounts, prevent misuse, handle complaints and establish or defend legal claims.
- Send marketing communications only where we have the permission or other lawful basis required for the particular channel and recipient.
Where a law requires a legal basis, we use the basis appropriate to the activity. This may include taking steps towards a contract with you, performing that contract, complying with a legal obligation, your consent, or a permitted legitimate interest such as managing a business enquiry or protecting our systems. We do not use legitimate interests to bypass a consent requirement.
Providing information needed for a quotation or service is optional, but we may be unable to answer fully or provide the agreed work without it. A marketing choice is separate from the information needed to deliver a service.
Google Analytics, Tag Manager and cookies
We currently use Google Analytics and Google Tag Manager. Analytics helps us understand which pages people visit and how the website is used. Tag Manager helps deploy and manage the tags configured on the website; using it does not mean every Google advertising feature is enabled.
Analytics and associated technologies can involve information about your browser, device, page visits and interactions. The information Google receives depends on our configuration and your choices. Google’s explanation is available at https://policies.google.com/technologies/partner-sites.
Where consent is required, non-essential analytics or advertising technologies must not start before you make that choice. You can refuse or withdraw optional consent without losing access to the basic website. Any reliance on an analytics exemption is limited to the conditions of that exemption; it is not a general permission for advertising or individual tracking.
Cookie preferences and current cookie details: [INSERT THE WORKING COOKIE-PREFERENCES CONTROL OR LINK TO THE VERIFIED COOKIE LIST].
You can also manage cookies through your browser. Blocking some technologies may affect particular website functions. Google’s Analytics opt-out tool is available at https://tools.google.com/dlpage/gaoptout; it is not a substitute for controls we are legally required to provide.
We have not enabled a website advertising pixel or newsletter at the date of this policy. If we introduce either, we will update the relevant information and obtain any required permission before the new activity begins. Contacting us does not automatically subscribe you to a newsletter.
When information is shared
Information may be made available to the people and providers reasonably needed to carry out the relevant task. These can include our authorised team, website hosting and email providers, Google services, professional advisers, and providers agreed for a client engagement.
If you contact us through WhatsApp, WhatsApp processes information under its own terms. If you follow an external booking or payment link, that provider also processes information under its own notice. We handle any booking, payment confirmation or message we receive according to this policy.
We limit service-provider access to the relevant purpose and use appropriate confidentiality and data-processing arrangements where required. Providers acting independently, such as a social platform operating its own service, have their own responsibilities.
We may disclose information when lawfully required, to protect legal rights or in connection with a genuine business reorganisation. A change from sole proprietorship to another legal structure will not give us permission to use information for an unrelated purpose. We will update the identity and contact information and give any notice required by law.
International processing
We operate from India. An overseas client’s information may therefore be accessed or processed in India. Providers such as Google and WhatsApp may also process information in the United States and other countries described in their notices, depending on the service and configuration.
Before making a transfer that requires additional safeguards, we must put the required arrangement in place. This may involve an approved transfer agreement, contractual safeguards, an assessment or a valid legal exception. An ordinary service contract or acceptance of this website policy does not, by itself, replace a legally required transfer mechanism.
You can contact us for information about the recipients, countries and safeguards relevant to your engagement. Where required, we will provide details or a copy of the applicable safeguards, subject to appropriate protection of confidential information.
Client accounts, audience information and AI tools
Client information is used for the agreed work. We do not treat a client’s prospect or audience information as our own mailing list. Separate instructions and processing terms may be required before that information is shared with us or with another provider.
Account access should use permissions and methods supported by the relevant platform. We do not require you to authorise a method prohibited by a platform’s terms. Access should be limited to what the work needs and removed when it is no longer required.
There is no AI tool integrated into this website at present. If AI-assisted production forms part of a client service, we will agree any relevant use of personal or confidential client material before sending it to an external tool. We will not assume that permission to write content is permission to upload confidential material to an unrestricted public AI service.
How long information is kept
We keep information for the purpose for which it is needed, rather than keeping every record indefinitely. In deciding the period, we consider the nature of the enquiry or service, the end of the relationship, outstanding requests or disputes, legal limitation periods and accounting obligations.
Enquiry information is reviewed when the discussion and reasonable follow-up are complete. Client working information is retained while needed to deliver and support the agreed work, then returned, deleted or otherwise dealt with under the engagement. Financial and contract records may need to be kept longer where tax, accounting or legal requirements apply.
Analytics information follows the retention settings of the relevant property and our need for the permitted analysis. Current analytics retention and the detailed record-retention schedule: [INSERT VERIFIED PERIODS OR A LINK TO THE CONFIRMED RETENTION SCHEDULE].
Backups and legally required security records may follow different retention cycles. Information kept only for an unresolved legal requirement or a suppression list will be restricted to that purpose.
Security
We take proportionate steps to protect information against unauthorised access, loss, misuse and disclosure. The measures needed depend on the information and the service, including access restrictions, appropriate account permissions and secure handling procedures.
No website or communication system can be guaranteed completely secure. If a security incident affects information for which we are responsible, we will assess it and make the notifications required by the laws that apply. If we act for a client, we will also follow the incident-notification duties in the processing agreement.
Your choices and rights
You can contact us to ask what information we hold about you, correct an error, withdraw a consent, object to marketing or request deletion. Some requests are subject to legal exceptions, including records we must retain. Withdrawing consent does not make earlier lawful processing unlawful.
Depending on the law that applies to the particular processing, you may also have rights to restrict processing, receive a portable copy, appeal a decision or complain to a regulator. We will explain any relevant exception or refusal and any available review route. We will not treat you unfairly for exercising a protected right.
- In India, we handle requests under the provisions in force at the relevant time. Rights under the Digital Personal Data Protection Act apply as the relevant provisions commence; this policy does not claim they all commenced together.
- Where UK data-protection law applies, this can include access, correction, erasure, restriction, portability, objection and a complaint to the Information Commissioner’s Office. You can object to use of your personal information for direct marketing.
- Where an applicable US state privacy law covers our processing, this may include access, correction, deletion, portability, appeal and an opt-out of qualifying sale, sharing or targeted advertising. Coverage and the available rights depend on the relevant law and facts.
- Where Australian privacy law applies, you can seek access or correction and raise a privacy complaint, including with the Office of the Australian Information Commissioner where available.
- Where Philippine or applicable Gulf privacy law applies, relevant rights may include information, access, correction, erasure or blocking, withdrawal or objection, and a complaint to the competent authority. The UAE, Saudi Arabia, Bahrain, Qatar, Oman and Kuwait do not share one identical privacy regime.
To make a request, use the contact details below and explain what you need. We may ask for proportionate information to verify identity or authority, without collecting unnecessary identity documents. A request about a client’s data may need to be referred to that client, with our assistance where required.
We respond within the deadline required by the applicable law. If a permitted extension or a legally permitted fee is relevant, we will explain it. Ordinary requests are not subject to an automatic administration charge.
Children
Our website and marketing services are intended for adults and business users, not as services directed to children. Please contact us if a child has supplied information through the website. If a specific engagement would involve children’s data, we will first assess whether it can be accepted and what additional permission and safeguards are required.
Changes and privacy complaints
We update this policy when our practices or applicable requirements change. Material new uses of information will be explained before they begin, with fresh permission where required. The displayed last-updated date helps identify the current version.
Our privacy and grievance contact is Manas Ranjan Sahoo. Please describe the issue and provide enough information for us to locate the relevant record. We address privacy grievances promptly and within any applicable statutory deadline, including the one-month period where the Indian rules require it. You retain the right to approach a competent authority without an unlawful restriction imposed by this policy.
Manas Ranjan Sahoo, Proprietor and Grievance Contact
Ranklity Marketing, trading as Ranklity
H-191, Phase II, Sailashree Vihar, Chandrasekharpur, Bhubaneswar, Odisha 751021, India
Email: teamranklity [at] gmail [dot] com
Telephone: +91 93376 92878
Website contact form: https://ranklity.com/contact/